ak11's Privacy Policy
Keeping your personal information completely safe is our primary commitment. ak11 protects your privacy with SSL encryption and strict security measures.
1 Introduction
ak11 gives users' privacy the highest priority. This privacy policy explains how we collect, use, store, and protect your personal information. By using our website or services, you are considered to have agreed to the terms described in this policy.
We believe you should have full control over your personal information. That is why this policy clearly states what types of information are collected, why they are collected, and how they are managed. If you have any questions or concerns, you can contact us at any time.
This privacy policy applies only to the ak11 platform. For third-party links or services, the respective organisation's own policy will apply.
2 What Information We Collect
To provide you with our services, ak11 may collect the following types of information:
Personal Identity Information
- Full name and date of birth
- Email address
- National ID card or passport details (for age verification)
- Residential address
Account and Transaction Information
- Username and password (encrypted)
- Deposit and withdrawal history
- Payment method details (bKash, Nagad, Rocket)
- Betting and gaming history
Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Time spent on the website and pages visited
- Cookies and similar tracking technologies
Communication Information
- Live chat conversation records
- Email communication content
- Support request and complaint details
- Information provided in surveys or feedback forms
3 Purpose of Information Use
We use the collected information for the following purposes:
| Purpose | Type of Information Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity information, account information | Contractual obligation |
| Age verification and identity confirmation | Identity information, government documents | Legal obligation |
| Payment processing | Transaction information, payment method | Contractual obligation |
| Fraud prevention and security | Technical information, transaction history | Legal obligation and legitimate interest |
| Providing customer support | Communication information, account information | Contractual obligation |
| Ensuring responsible gaming | Gaming history, behavioural information | Legal obligation and legitimate interest |
| Service improvement and analysis | Usage information, technical information | Legitimate interest |
4 Information Storage and Security
To ensure the security of your information, ak11 maintains multiple layers of protection. All information stored on our servers is secured by SSL encryption. Sensitive information including passwords is always stored in encrypted form and is never kept in a directly readable format under any circumstances.
Encryption Technology
All data transmissions are secured by TLS/SSL encryption technology. Payment information is stored with the highest level of security.
Secure Servers
Our server infrastructure undergoes regular security audits. Firewalls and intrusion detection systems are active to prevent unauthorised access.
Access Control
Only authorised personnel can access the necessary user information. All access is logged and reviewed regularly.
The data retention period is determined based on legal or regulatory requirements. Even after an account is closed, relevant transaction and security records may be retained for as long as required.
5 Sharing Information with Third Parties
ak11 does not sell your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following cases:
Payment Processing Organisations
Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. These organisations are governed by their own privacy policies and nothing beyond the necessary information is provided.
Game Software Providers
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming receive the session information needed to ensure fair gameplay. Personal identity information is always kept to a minimum.
Legal and Regulatory Authorities
Information may be disclosed in accordance with legal requirements or directives from legitimate authorities. Information may be provided to relevant authorities for fraud investigations, anti-money laundering, or other legal requirements.
Technology and Service Partners
Trusted technology partners are engaged for the technical operation, security, and analysis of the site. They are all contractually bound to comply with our privacy standards.
6 Cookie Policy
The ak11 website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the website. We use the following types of cookies:
Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, security tokens, and form protection. Disabling these cookies will prevent some features of the site from working.
Analytics Cookies
These cookies are used to understand user behaviour on the website. Information about which pages are visited most and where users spend the most time is used to improve the service.
Functionality Cookies
These cookies are used to remember your preferences — such as language selection and display settings. They help ensure a personalised experience.
Security Cookies
Security cookies are used to detect fraudulent activity and keep accounts secure. They can identify unusual login patterns.
You can manage cookies by changing your browser settings. However, disabling essential cookies may limit some core features of ak11.
7 Your Data Rights
As a user of ak11, you have the following rights regarding your own information:
Right of Access
You have the right to know what information we hold about you.
Right to Rectification
You can request that incorrect or incomplete information be corrected.
Right to Erasure
Under certain conditions, you can request that your information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information in certain cases.
Right to Data Portability
You have the right to receive a copy of your information in an easily readable format.
Right to Restriction
In certain circumstances, you can request that the processing of your information be restricted.
To exercise these rights, please contact our support team. We will respond to valid requests within a reasonable time. However, in some cases legal obligations may limit our ability to fulfil a request.
8 Protection of Minors
ak11 strictly does not provide services to anyone under the age of 21. We carry out an age verification process at registration, and additional identity documents may be requested in suspicious cases.
We do not knowingly collect information from anyone under the age of 21. If it is proven that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their minor child is using this platform, please notify our support team immediately.
9 Policy Changes and Updates
ak11 reserves the right to change or update this privacy policy at any time. In the event of any significant change, we will display a notice on the website or notify you at your registered email address.
If you continue to use the platform after changes have been made, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly to stay up to date. You can see when the policy was last changed by checking the "Last Updated" date at the top of the page.
10 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is always here for you.
Contact Us
24/7 direct support available in Bengali
[email protected]
Instant via live chat; within 24 hours via email
For data protection requests, please send from your registered email address and write "Privacy Policy Request" in the subject line.
For more information, visit our FAQ page or Terms and Conditions. We also have guidelines on Responsible Gaming.